Terms of Service — BeTenant

Key points — please read

BeTenant provides information and tools — not legal advice. We are not a law firm.
Ren is an AI assistant, not a solicitor. No solicitor-client relationship is created.
You must be 13 or older and a tenant in England to use BeTenant.
BeTenant is for tenants only — not for landlords, letting agents, or property companies.
You own your content. We don't share your evidence files with landlords.
Beta features may change. We'll give reasonable notice before removing features.

1. About BeTenant

BeTenant is operated by [YOUR COMPANY NAME], registered in England and Wales (company number [YOUR COMPANY NUMBER]). These Terms govern your use of the BeTenant mobile application, website, and all related services (together, "the Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use BeTenant.

For questions: contact@betenant.com

2. Not legal advice — important

BeTenant is not a law firm and does not provide legal advice. Nothing in the Service constitutes legal advice, creates a solicitor-client relationship, or is a substitute for professional legal advice.

Ren (our AI Tenant Agent) provides information based on the Renters' Rights Act 2025 and related housing legislation. Ren's responses are not legal advice. Always seek independent legal advice from a qualified solicitor for complex legal matters. For free advice, contact Shelter or Citizens Advice.

3. Who can use BeTenant

To use BeTenant, you must:

Be aged 13 or over (users aged 13–17 require parental/guardian involvement)
Be a residential tenant or prospective tenant
Be based in England (BeTenant's tools are based on English housing law)
Use the Service for your own personal residential tenancy

BeTenant is exclusively for tenants. Use of the Service by landlords, letting agents, property management companies, or any person acting on behalf of a landlord is prohibited and may constitute a breach of these Terms.

4. Your account

You are responsible for maintaining the security of your account and password. Please use a strong, unique password and enable two-factor authentication where available.

You must not share your account with others or use another person's account without permission.

Notify us immediately at security@betenant.com if you suspect your account has been compromised.

We reserve the right to suspend or terminate accounts that violate these Terms, with reasonable notice where possible.

5. Your content

You own all content you create and upload to BeTenant — photographs, issue notes, evidence logs, and any other materials ("Your Content").

By using the Service, you grant BeTenant a limited, non-exclusive licence to store, process, and display Your Content solely to provide the Service to you. We do not use Your Content for advertising, sell it, or share it with landlords, letting agents, or third parties — except as described in our Privacy Policy and your explicit use of the app's export features.

You are responsible for the accuracy of content you submit. Do not submit false or misleading information.

6. Generated letters and documents

BeTenant generates formal letters and PDF evidence reports based on information you provide. These documents are drafted to reflect applicable housing law at the time of generation.

You are responsible for:

Reviewing all generated documents before sending them
Ensuring the information you provide is accurate
Understanding that a generated letter does not guarantee a particular outcome
Seeking independent legal advice for complex or high-stakes situations

BeTenant is not liable for any outcome arising from the use of generated documents.

7. Ren — AI Tenant Agent

Ren is an AI assistant powered by Anthropic's Claude model and trained to answer questions about UK housing law and the Renters' Rights Act 2025.

Ren's responses are informational only and not legal advice
Ren applies to England only. Ren is not trained on Scottish, Welsh, or Northern Irish housing law
Ren may occasionally produce incorrect information — always verify against official sources
We do not use your Ren conversations to train AI models
Conversations with Ren are processed by Anthropic in the US under appropriate data safeguards (see Privacy Policy)

8. Acceptable use

You must not use BeTenant to:

Harass, threaten, or defame landlords, letting agents, or any other person
Submit false or fabricated evidence
Impersonate any person or entity
Attempt to access another user's account or data
Reverse engineer, scrape, or attempt to extract data from the Service
Use the Service for any unlawful purpose
Act on behalf of a landlord or letting agent to monitor, surveil, or build cases against tenants

9. Subscription and payment

BeTenant offers a free tier and paid subscription plans. Paid plans are billed monthly or annually as selected.

During the beta period, founder pricing is locked at the rate you sign up at for as long as your account remains active.

Payments are processed by Stripe (web) or Apple/Google in-app purchase systems (mobile). We do not store your payment card details.

To cancel, go to Settings → Subscription → Cancel. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial periods, except where required by law.

We reserve the right to change pricing for new subscribers with at least 30 days' notice to existing subscribers.

10. Beta service

BeTenant is currently in beta. This means:

Features may change, be added, or be removed
We may experience unexpected downtime or bugs
We will endeavour to give reasonable notice of material changes that affect you
Your full legal rights as a user apply during beta exactly as they do after launch

11. Availability and uptime

We aim to maintain high availability but cannot guarantee uninterrupted service. We will notify users of planned maintenance in advance where possible. We are not liable for losses arising from downtime or service interruptions beyond our reasonable control.

12. Limitation of liability

To the maximum extent permitted by law:

BeTenant is not liable for any indirect, incidental, or consequential loss arising from your use of the Service
BeTenant is not liable for the outcome of any housing dispute, eviction proceeding, or court case
BeTenant's total liability to you for any claim shall not exceed the total fees you have paid to BeTenant in the 12 months preceding the claim
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law

Your statutory consumer rights are not affected by these Terms.

13. Termination

You may delete your account at any time in Settings → Account → Delete Account. Deletion is permanent after a 30-day recovery window.

We may suspend or terminate your account if you materially breach these Terms. We will give notice where possible, except where immediate action is necessary to protect the security of our systems or other users.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email and in-app at least 14 days before taking effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you have mandatory rights to bring proceedings elsewhere under applicable law.

16. Contact

For questions about these Terms: contact@betenant.com

For privacy matters: privacy@betenant.com

For security concerns: security@betenant.com